Upwork Review System: What Clients See?

When clients finish a contract with a freelancer on Upwork, they are prompted to leave a feedback or review for them. This feedback system is key for maintaining professionalism and quality service deliveries in the platform. But what specifically does a client see when leaving a review?

Overall Rating

The first thing the client will see during the review process is the Overall Rating. Clients are asked to rate your work from 1 to 5 stars, with 5 being the highest. This is the rating that shows up on your profile and affects your overall reputation as a freelancer.

Specific Skill Ratings

Upwork allows clients to rate specific attributes of your performance, such as:

• Quality of Work
• Communication Skills
• Turnaround Time

Each attribute is rated on a scale of 1 to 5 stars.

Private Feedback

Clients are also provided a section for private feedback, which is not shown publicly. This includes a simple ‘Yes or No’ question – “Would you recommend this freelancer to others?”. They may also leave additional private comments to Upwork about your performance.

Final Thoughts

Remember, each feedback contributes to your Job Success Score (JSS), a crucial determinant for future clients when they consider hiring you. So, always strive to do your best to receive positive feedback and continually improve from the critiques received.