Steps to Fix Uploading Issues on Upwork

Introduction

Hi there,

Sorry to hear you’re having trouble uploading a picture on Upwork. Below are a few troubleshooting steps you may want to follow.

Ensure Adequate File Size and Type

• File size: Upwork only supports pictures of certain file sizes. Make sure your picture is not too large.
• File type: The platform only supports JPEG, PNG, and BMP file types. Ensure your photo is saved in one of these formats.

Check Your Browser

• Try to refresh your browser or clear your cache and cookies.
• If this doesn’t work, attempt to use a different browser to see if it resolves the issue.
• You can also try to disable browser extensions, as some can interfere with Upwork’s functions.

Update Your Browser and Flash Player

• Failing the above steps, it may be best to update your browser and Flash player, as each can impede the uploading process if they’re outdated.

Resolution

If none of the above steps work, feel free to reach out to Upwork’s help and support team, as they can more deeply diagnose your problem.

Hope this helps! Let me know if you have any other questions.

Best,

[Your Name]