Upwork how do i tell a client i forgot something?
Responding to a Client about Something Forgotten
Introduction
Effective communication in freelancing is paramount, especially on platforms like Upwork. If you have forgotten something, you need to address the issue promptly and professionally. Let’s break it down into steps:
Step 1: Affirm the Situation
– Start by accepting that you have forgotten a detail or a task. Recognition is the first step as it will prepare you to handle the situation effectively.
Step 2: Be Honest and Professionally Forward
– Reach out to your client, accept your oversight, and apologize sincerely. Clients appreciate honesty and owning up to a mistake makes you look responsible.
Example:
“Dear [Client’s Name],
I hope this message finds you well. I am writing to inform you that I have accidentally overlooked important detail/task [explain the missed part]. I sincerely apologize for this oversight.”
Step 3: Propose a Remedy
– It’s advisable to have a solution in mind before informing the client about the oversight. Provide your proposal to the client on how you plan to rectify the oversight.
Example:
“To resolve this, I will [explain your action plan]. I assure you that I will prioritize this and strive not to repeat such an oversight in the future.”
Step 4: Show Gratitude
– Lastly, thank the client for their understanding and close the message professionally.
Example:
“Thank you for your understanding and patience.
Best regards,
[Your Name]”
Conclusion
– Always remember to keep your professional integrity. Everyone makes mistakes, but taking responsibility and rectifying it diligently shows your commitment and reliability.
