How to File a Dispute on Upwork

Filing a dispute on Upwork can seem daunting, but the platform has a streamlined process you can follow. Please keep in mind that disputes typically incite small problems, so always try to negotiate with your client first before heading down this path.

Understanding the Grounds for Dispute

The dispute process is only available for hourly contracts. For fixed-price contracts, push for payment in ‘escrow’ and apply for mediation, if needed.

• Ensure you are adhering to Upwork’s Email and Work Diary Policies.
• All hours billed must represent work-related activities.
• There is also a requirement to write detailed memos for any disagreements.

How to Initiate a Dispute:

Step 1: Navigate to the Contract

On your Upwork account, go to Contracts, then Proceed to the specific contract you want to dispute.

Step 2: Use the File a Dispute Link

You’ll find the ‘File a Dispute’ link, which will redirect you to the dispute form.

Step 3: Fill the Dispute Form

Fill out the form appropriately to provide thorough details about the problem and reason for the dispute. Click send when done.

Step 4: Await Decision

Lastly, you should patiently wait for Upwork’s dispute team to review your case.

In conclusion, it’s always better to prevent disputes by maintaining clear and open communication with your clients. However, if it’s no longer avoidable, don’t hesitate to make use of Upwork’s dispute system to protect your interests and rights.