How to Contact Upwork Customer Support

Overview

If you need to contact Upwork customer service, there are several ways you can do it. The main methods are by using the online chat feature, submitting a support request, or by going through their help center.

Method 1: Using The Online Chat

• Step 1: Sign in to your Upwork account.
• Step 2: In the apps and features section, click on “Help and Support”.
• Step 3: On the bottom right-hand side of the page, you’ll see a chat icon. Click on this to start a chat with a customer support representative.

Method 2: Submitting A Support Request

• Step 1: Go to Upwork’s contact us page.
• Step 2: Choose the topic that best describes your issue.
• Step 3: If your question isn’t answered in the help articles provided, click “No, my question is not answered” at the bottom of the page. This will open up a form where you can submit a support ticket.

Method 3: Going through the Help Center

You can also browse through the Help Center for articles that may answer your question. If not, you can reach out to support from there.

• Step 1: Click on the “Help Center” in the footer of the webpage.
• Step 2: Search for your question or issue in the search bar.
• Step 3: If you can’t find an answer, look for the “Contact Us” button to submit a support ticket.

Note: For immediate assistance or complex issues, I suggest using the chat feature or submitting a support request.