Understanding Upwork’s Job Success Score Calculation

Overview

Upwork’s Job Success Score (JSS) is one of the key metrics that measures your freelance performance on the platform. It is computed based on a number of factors to give both freelancers and clients a quick snapshot of a freelancer’s track record.

Factors that impact your JSS

• Successful contract outcomes: This includes the completion of contracts in a way that satisfies your clients. Contracts that end badly or get cancelled can adversely affect your score.
• Long-term client relationships: Repeat work with the same client is a positive signal and helps your JSS.
• Feedback from clients: Feedback from clients, both public and private, factors into your JSS.

Tips for maintaining a high JSS

• Provide high-quality work: Always aim to deliver the best possible work to your clients. This will directly impact feedback and repeat business.
• Communicate effectively: Clarity and timeliness in communication can lead to better relationships with clients, helping prevent misunderstandings that could otherwise negatively impact your JSS.
• Set clear expectations: Be sure to confirm project scope, deliverables, timeline, and budget upfront. Changes or misunderstandings can lead to contract termination or poor feedback, which will hurt your JSS.

Remember

Job Success Score isn’t everything. While it’s an important part of your profile, your skill set, proposal quality, and interview performance also significantly impact your ability to secure new projects.