How to Contact an Upwork Support Agent

No worries; getting in touch with Upwork’s support is fairly straightforward! You simply need to follow these steps:

Step 1: Login to your Upwork account

This can be done from your computer or from your Upwork mobile app. Ensure you’re entering the correct credentials.

Step 2: Access the Help Center

Once you’ve logged in, navigate to the Help Center. This option is usually found at the bottom of your Upwork homepage.

Step 3: Get Help from Upwork

Step 4: Search for your issue

You’ll see a search bar where you’re supposed to type in your issue. Do so, and hit ‘Enter’.

Step 5: Contact Methods

You’ll find a list of articles related to your query. If none of these addresses your concern, scroll down until you see the ‘Contact Us’ option. Click on it.

Step 6: Choosing the relevant category

You will be asked to pick the relevant category for your issue. After making the right selection, you’ll get to see the different ways you can contact them — either through a Chat Support or by raising a Ticket.

Note: Remember, their live chat is available 24/7, and you’ll usually get a quick response using this. However, response times may vary depending upon the queue.