Recovering a Suspended Upwork Account

Introduction

Sometimes, your Upwork account may get suspended due to various reasons such as, breaking the terms and conditions or failing to verify identity. However, don’t worry! Here is a step-by-step guide to help you recover your suspended Upwork account.

1. Identify the Reason for Suspension

Upwork generally notifies you of the reason for suspension via email. Go through that email carefully for understanding the issue. Reason could be anything from your profile completeness, identity verification, poor performance, or any breach of Upwork’s policy.

2. Contact Upwork Support

Once you have identified the reason, you can either rectify the problem (if it’s within your control) or contact Upwork’s support team. You can do this by clicking on “Help and Support” and following the prompts to raise a ticket. Convey your problem clearly and concisely in the message.

3. Wait for Response

Once you’ve raised the issue, be patient. Upwork support will review your case and provide appropriate help. Depending on the issue, it may also instruct you on what you need to do to lift the suspension.

4. Follow the Instructions

Once you get instructions, follow them accordingly. This could involve fixing aspects of your profile, submitting requested documents for identity verification, or any other requirements.

5. Submit for Review

Once you have made the necessary changes, you can inform Upwork support. They will review your submission and lift your suspension if the issue was rectified successfully.

Additional Tips

• Maintain professionalism: When communicating with Upwork support, keep your language professional and polite.
• Full cooperation: Always comply with Upwork’s requests for information or further clarification.
• Read the Terms and Conditions: To avoid account suspension, familiarize yourself with Upwork’s terms and conditions.
• Quality work: Ensure that you consistently deliver high-quality work to avoid account suspensions due to bad reviews.

Remember, honesty and a proactive attitude go a long way in resolving such situations.