Filing a Dispute in Upwork

Handling disagreements and disputes professionally is crucial in the freelance world. In case you encounter an issue on your project in Upwork, the platform provides dispute resolution assistance. Below is a step by step guide on how to file a dispute on Upwork.

Step 1: Communication is Key

Before filing a dispute, try resolving the matter by discussing it with your client. Upwork encourages freelancers and clients to handle issues directly in majority of instances.
If you aren’t able to reach an agreement, then taking the dispute resolution route becomes an option.

Step 2: Filing a Dispute

Within the Contract Room, you can find the ‘Provide Feedback’ button. Click on this and select “I would like to file a dispute.” Follow the steps outlined in the dispute form thereafter.

Step 3: Mediation by Upwork

Once you file a dispute, Upwork team will intervene to mediate. It involves an unbiased third party who will facilitate the negotiation process between you and your client aiming for a quick resolution.

Step 4: Arbitration

If mediation does not result in a resolution, the dispute may move to arbitration by an independent service. Note there is a fee for arbitration which can be split between the freelancer and client or paid fully by either side.

Important Tips

• Keep all communication with your client within Upwork. This is vital as it allows Upwork team to review the entire conversation history if dispute arises.
• Always review your project requirements and payment terms carefully before starting work.
• Make sure to deliver quality work as promised and on time to lessen chances of dispute.

You’re Protected

While nobody wants disputes, remember that Upwork has your back. The platform provides multiple layers of protection so that the rights and interests of both freelancers and clients are respected.