Finding a Project Owner in Upwork

As a freelancer on Upwork, communication with your potential clients, who are referred to as ‘project owners’ or ’employers’, is essential for securing jobs. However, important to note that for privacy and security reasons, Upwork does not disclose personal contact information of the clients openly.

You may only get to know the client’s details after you get hired on a project. Here are a few indirect ways you can reach out to the project owner if you have questions about a project or want to establish early communication.

Direct Message

Once you submit a proposal for a project and the client responds, you can directly interact with the project owner using the messaging feature of Upwork.

Submit a Proposal With Questions

If you have questions before you decide to submit a proposal, you can carefully craft your cover letter in the proposal to include these questions. Sometimes, a thorough and thoughtful question can lead to an engaging and meaningful conversation between you and the project owner.

Video/Voice Call

Upon starting a contract, you may be able to arrange a video/voice call through Upwork with the client. This is an effective method to establish and build good client relationships.

Key Points

• Directly identifying project owners is not possible as Upwork keeps personal client information confidential to protect each party’s privacy.
• You can initiate a conversation with the client by sending a proposal and through direct messaging.
• After starting a contract, you may arrange for a video or voice call.

Remember

While it is important to communicate well with your clients, it’s equally important to respect their privacy and maintain professionalism. Remember to always keep your interaction within the bounds of Upwork’s code of conduct to ensure a smooth and successful freelancing journey.

Note: Directly trying to obtain contact information such as email or phone number of the client without their consent or outside of the purview of an active contract is not allowed and can lead to a ban on the platform.